1. Introduction
Welcome to Delphi Plumbing & Heating (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect any personal data that you provide when using our website (https://www.delphiplumbingandheating.co.uk).
2. Information We Collect When you use our website, we may collect and process the following personal data: Name – To address you personally in our communications. Email Address – To respond to your inquiries and provide updates regarding our services. Phone Number – To contact you regarding your inquiry or requested services. This information is collected through our contact form and is only used to respond to your inquiries and provide the services you request.
3. How We Use Your Information We use the information you provide for the following purposes: To respond to your inquiries and provide customer support. To provide quotes, schedule services, or discuss projects based on your request. To communicate with you regarding your service request or ongoing work. To improve our website, services, and customer experience. We do not sell, rent, or distribute your personal data to third parties for marketing purposes.
4. Legal Basis for Processing We process your personal data based on: Consent – When you submit a contact form, you agree to share your details with us for service-related communication. Legitimate Interest – To provide services requested by you and improve customer experience.
5. Data Storage & Security We implement strict security measures to ensure your personal information is protected against unauthorized access, alteration, or disclosure. Your data is stored securely and only accessed by authorized personnel. We retain personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.
6. Sharing of Data We do not share your personal data with third parties, except: When required by law or to comply with legal obligations. If necessary to fulfill a service request (e.g., working with subcontractors). Any third-party service providers we use are required to keep your information secure and confidential.
7. Your Rights Under UK GDPR, you have the following rights regarding your personal data: Right to Access – Request a copy of the personal data we hold about you. Right to Rectification – Correct any inaccurate or incomplete data. Right to Erasure – Request the deletion of your data where it is no longer necessary. Right to Restrict Processing – Limit how we process your data under certain circumstances. Right to Object – Object to certain types of data processing. To exercise any of these rights, please contact us at sam@delphiplumbingandheating.co.uk.
8. Cookies & Tracking Technologies Our website may use cookies to enhance user experience and collect analytics. Cookies are small files stored on your device that help improve website functionality. You can control or disable cookies through your browser settings.
9. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of these external sites. We recommend reviewing their privacy policies before providing any personal data.
10. Updates to This Privacy Policy We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
11. Contact Us If you have any questions about this Privacy Policy or how your data is handled, please contact us: Delphi Plumbing & Heating Email: sam@delphiplumbingandheating.co.uk Phone: 07815708184 Address: 13 Delphi Way, Crookhorn, Waterlooville, PO7 8AY Last updated: March 19, 2025
2. Information We Collect When you use our website, we may collect and process the following personal data: Name – To address you personally in our communications. Email Address – To respond to your inquiries and provide updates regarding our services. Phone Number – To contact you regarding your inquiry or requested services. This information is collected through our contact form and is only used to respond to your inquiries and provide the services you request.
3. How We Use Your Information We use the information you provide for the following purposes: To respond to your inquiries and provide customer support. To provide quotes, schedule services, or discuss projects based on your request. To communicate with you regarding your service request or ongoing work. To improve our website, services, and customer experience. We do not sell, rent, or distribute your personal data to third parties for marketing purposes.
4. Legal Basis for Processing We process your personal data based on: Consent – When you submit a contact form, you agree to share your details with us for service-related communication. Legitimate Interest – To provide services requested by you and improve customer experience.
5. Data Storage & Security We implement strict security measures to ensure your personal information is protected against unauthorized access, alteration, or disclosure. Your data is stored securely and only accessed by authorized personnel. We retain personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.
6. Sharing of Data We do not share your personal data with third parties, except: When required by law or to comply with legal obligations. If necessary to fulfill a service request (e.g., working with subcontractors). Any third-party service providers we use are required to keep your information secure and confidential.
7. Your Rights Under UK GDPR, you have the following rights regarding your personal data: Right to Access – Request a copy of the personal data we hold about you. Right to Rectification – Correct any inaccurate or incomplete data. Right to Erasure – Request the deletion of your data where it is no longer necessary. Right to Restrict Processing – Limit how we process your data under certain circumstances. Right to Object – Object to certain types of data processing. To exercise any of these rights, please contact us at sam@delphiplumbingandheating.co.uk.
8. Cookies & Tracking Technologies Our website may use cookies to enhance user experience and collect analytics. Cookies are small files stored on your device that help improve website functionality. You can control or disable cookies through your browser settings.
9. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of these external sites. We recommend reviewing their privacy policies before providing any personal data.
10. Updates to This Privacy Policy We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
11. Contact Us If you have any questions about this Privacy Policy or how your data is handled, please contact us: Delphi Plumbing & Heating Email: sam@delphiplumbingandheating.co.uk Phone: 07815708184 Address: 13 Delphi Way, Crookhorn, Waterlooville, PO7 8AY Last updated: March 19, 2025